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Chargeback Professional Credential

Gain the expertise to reduce losses, improve win rates, and lead chargeback operations with confidence.

Professional woman analyzing financial dashboards on multiple monitors. Text on a blue banner reads ‘Chargeback Professional’ with an icon of a dollar sign inside a circular arrow.

The MRC Chargeback Professional Credential validates your ability to prevent, manage, and resolve disputes effectively. Designed for professionals overseeing dispute operations, fraud prevention, or compliance readiness, this program equips you with the knowledge, tools, and recognition to strengthen operations, protect revenue, and improve win rates.

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What You'll Learn


This program provides both the foundational knowledge and advanced strategies required to lead chargeback operations successfully:


  • Define and classify chargebacks, first-party misuse, and friendly fraud
  • Identify root causes of chargebacks and apply merchant prevention strategies
  • Reduce fraud losses and operational burden with best practices across the chargeback lifecycle
  • Measure performance using KPIs such as chargeback ratio, win rate, and dispute volumes
  • Apply Visa’s Compelling Evidence 3.0 framework to strengthen dispute responses
  • Build compelling representment packages using transaction and behavioral evidence

FAQs

  • The Chargeback Professional Credential includes 7 expert-developed courses covering prevention, management, and dispute resolution strategies:


    1. Chargeback Essentials
    2. Preventing and Fighting Common Chargebacks for Merchants
    3. Visa Compelling Evidence 3.0
    4. Chargeback Metrics and Management
    5. First-Party Misuse Essentials
    6. Payment Essentials
    7. Fraud Essentials

    The Chargeback Professional Credential includes 7 expert-developed courses covering prevention, management, and dispute resolution strategies:


    1. Chargeback Essentials
    2. Preventing and Fighting Common Chargebacks for Merchants
    3. Visa Compelling Evidence 3.0
    4. Chargeback Metrics and Management
    5. First-Party Misuse Essentials
    6. Payment Essentials
    7. Fraud Essentials

  • This program provides both the foundational knowledge and advanced strategies required to lead chargeback operations successfully:


    • Define and classify chargebacks, first-party misuse, and friendly fraud
    • Identify root causes of chargebacks and apply merchant prevention strategies
    • Reduce fraud losses and operational burden with best practices across the chargeback lifecycle
    • Measure performance using KPIs such as chargeback ratio, win rate, and dispute volumes
    • Apply Visa’s Compelling Evidence 3.0 framework to strengthen dispute responses
    • Build compelling representment packages using transaction and behavioral evidence

    This program provides both the foundational knowledge and advanced strategies required to lead chargeback operations successfully:


    • Define and classify chargebacks, first-party misuse, and friendly fraud
    • Identify root causes of chargebacks and apply merchant prevention strategies
    • Reduce fraud losses and operational burden with best practices across the chargeback lifecycle
    • Measure performance using KPIs such as chargeback ratio, win rate, and dispute volumes
    • Apply Visa’s Compelling Evidence 3.0 framework to strengthen dispute responses
    • Build compelling representment packages using transaction and behavioral evidence

  • Level: Intermediate

    Field of Study: Specialized Knowledge

    Format: QAS self-study (7 on-demand courses + final exam)

    CPE Credits: 13.7

    Completion Time: 17 hours

    Price: $500 for members; $1000 for non-members

    A final exam validates your ability to apply concepts in real-world contexts. Successful participants earn the Chargeback Professional digital credential, recognized across the global payments and fraud prevention community.


    Level: Intermediate

    Field of Study: Specialized Knowledge

    Format: QAS self-study (7 on-demand courses + final exam)

    CPE Credits: 13.7

    Completion Time: 17 hours

    Price: $500 for members; $1000 for non-members

    A final exam validates your ability to apply concepts in real-world contexts. Successful participants earn the Chargeback Professional digital credential, recognized across the global payments and fraud prevention community.


Take the Next Step


Advance your payments expertise and earn industry recognition. Whether you’re optimizing operations, scaling product capabilities, or building strategic insights, the Payments Professional Credential provides the knowledge and credibility to succeed in today’s payments ecosystem.

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MRC Education Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org

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MRC Education Refund Policy

MRC Education eLearning course refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.